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Privacy Policy

 

 

 

Last updated October 22, 2021

 

 

 

This Privacy Policy describes how The Eli’s Cheesecake Company (“Eli’s,” “Eli’s Cheesecake,” “We,” or “Us”) collects, uses, discloses, and protects your information in connection your use of elicheesecake.com and shop.elicheesecake.com (collectively, the “Site”) and the related services provided by Eli’s through the Site and on which a link to this Privacy Policy is displayed. This Privacy Policy governs only information collected by Eli’s, and unless specifically stated, does not apply to information collected by any third party, including information that may be collected through your use of any application or embedded content that may be linked to or accessible from the Site, or which you may encounter when redirected to a third-party website. Eli’s is not responsible for the websites or privacy practices of any other party, so we encourage you to exercise caution and to familiarize yourself with the privacy statements published on all third-party websites or applications directly.

 

The headings used here are included for convenience only and will not limit or otherwise affect this Privacy Policy.

 

Site Operates Under Laws of the United States

The Site, and its contents, and the services offered by Eli’s through the Site (“Eli’s Services”) are intended for individuals who reside in the United States, and who are at least the age of majority in the state in which they reside. If you do not reside in the United States, you acknowledge and agree that this Site is operated exclusively from and is being provided solely in accordance with the laws of the United States, which may differ from those of the country in which you reside. At this time, Eli’s does not accept orders from individuals outside the United States. While the Site may be accessible from locations outside of the United States, and may reference products and services unavailable for use or purchase by individuals in your country, these references do not imply any intent by Eli’s to provide the Site for or to market any products or services to individuals in your country.

Together with the Terms of Use, this Privacy Policy explains how Eli’s will collect, use, disclose, and store the information you provide to us when you use the Site or Eli’s Services. By using the Site, you accept and consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please exit the Site now as you are expressly prohibited from using the Site.

 

What Information We Collect

There are two categories of information we may collect when you visit and interact with the Site or Services: Information you choose to give to us (this information may personally identify you); and Information that is automatically collected when your computer or device communicates with Eli’s server (this information generally does not personally identify you).

Whether you provide personally identifiable information or the information is passively imparted by your computer or device as you interact with our Site, Eli’s Cheesecake is committed to protecting and handling your information with care and respect. By visiting, accessing, or otherwise using the Site, you affirmatively consent to our collection and use of Information in accordance with the terms of this Privacy Policy.

 

Information That You Give Us

You may browse the Site without providing personally identifiable information. However, in order to access certain services or features on this Site, such as creating an Eli’s Cheesecake online shopping account with us, placing orders for Eli’s Cheesecake products, signing up for Eli’s newsletter, entering sweepstakes, contests, or promotions offered by Eli’s Cheesecake on this Site or Eli’s social media accounts, or communicating with the Eli’s Cheesecake team through live chats or via email, you may be asked for and we may collect your personally identifiable information at various points. For example, you may be asked to provide to us, and we may collect, personal information such as:

  • Your contact information: name, postal and email address, phone number.
  • Your profile information, such as a username and password with which you create an online account with us, and other personal information you may choose to submit or include in your account profile, such as your birthday.
  • Order Data: Any information relevant to order processing and successful completion of an order with us, including your payment information.
  • Customer Service Engagement: Any outreach communication from You to Eli’s (e.g. you enter a support request, contact Eli’s Customer Service, Human Resources, or Marketing team with questions or feedback, communicate with Eli’s President and CEO via Eli’s “Email The President” option, or otherwise interact with us).
  • Social Media Engagement: Your comments or interactions with us when you engage with Eli’s Cheesecake’s social media pages or accounts on third party social media platforms such as Facebook, Instagram, and Twitter (“Social Media”).
  • Engagement with Eli’s Promotions: Your entry submissions, comments, or interactions with us when you participate in promotions or enter sweepstakes or contests offered by us.

 

We may also collect personal information upon your explicit consent. For example, we may ask you for your contact information for our own marketing purposes. If you consent, we may use your contact information to provide you with Eli’s Cheesecake-related news and promotions.

 

Information That We Automatically Collect

While you may browse the Site without providing personally identifiable information, some Information may be collected via cookie technology when you access and use the Site. Like most commercial websites, this Site uses data analytics tools like Google Analytics, tracking pixels, and cookie technology to help us better understand which parts of the Site are the most popular, where our visitors are coming from or going, or how much time our customers spend engaging with the Site. When you use the Site, we pass several cookies to your computer. A cookie is a small text file that is stored on your hard drive, or temporarily in your computer’s memory, to track your activity on the Site, remember your preferences, and help you move faster through the Site. We collect this information to make your experience on the Site more efficient, relevant, and useful for your needs. This automatically-collected data consists of information such as:

  • Your Internet Protocol (“IP”) address and the city in which your IP address is located.
  • The type and version of web browser you are using.
  • The website from which you were directed or the search term you used to find our Site.
  • Your language preference.
  • The duration of your visit.
  • Your interactions with the Site, such as the pages, products, or features with which you engage.

For more information about Google Analytics, please visit Google’s Privacy & Terms page [add link https://policies.google.com/technologies/partner-sites] or to opt out, visit [https://tools.google.com/dlpage/gaoptout].

 

Most Web browsers are set by default to accept cookies. If you would like to opt out of cookies, you can typically set your web browser to reject them. Your method for doing so will depend on the type and version of browser you use. Up-to-date information about blocking and deleting cookies is available via these links:

 

 

Please understand, however, that certain features of our Site or other services may not work properly if cookies are disabled.

 

Some web browsers may transmit “Do Not Track” signals to websites visited by the user. Our Information collection and disclosure practices will continue to apply as described in this Privacy Policy, regardless of any “Do Not Track” signals that are sent by certain browsers.

 

How We Use Your Information

The Eli’s Cheesecake Company has one business mission: To make, sell, and improve its renowned Eli’s Cheesecake products. We do not sell advertising. We do not sell your information. And we do not disclose your information to any third party for commercial use by any third party.

We use the information that we collect when you access and use the Site or which you may elect to provide to us to help us process and deliver Eli’s Cheesecake orders and to improve and promote the goods and services that we offer or provide to you. More specifically, we use this information to:

  • Process and track your orders.
  • Send you order-related updates such as confirmations and shipping notifications.
  • Determine which Eli’s products or Site features our customers most enjoy.
  • Send you weekly announcements, exclusive offers, and/or Eli’s Cheesecake catalogs, provided that you have opted in to receiving these notifications from us.
  • Better optimize your user experience on the Site and save you time by, for example, remembering your preferences, past orders, or shopping cart contents.
  • Provide troubleshooting and customer support for order issues, or product-specific questions.
  • Communicate with you about the products and services we provide.

 

 

How We Share Your Information

Eli’s does not sell information nor disclose it to any third party except as disclosed in this privacy policy.

From time to time, Eli’s may establish a business relationship with persons or entities whom we believe trustworthy and whose privacy practices are consistent with ours (“Service Providers”). These Service Providers assist Eli’s with the support services such as web hosting, online store platform, data management, credit card processing, printing, shipping, and promotion and marketing services that enable us to fulfill our customers’ Eli’s orders, deliver Eli’s Cheesecake products nationwide, and improve and promote our goods and services. The agreements in place between Eli’s and these Service Providers require them to collect, use, and disclose your information only to the extent necessary to allow them to perform the services they provide for us. Each Service Provider must agree to implement and maintain reasonable security procedures and practices appropriate to the nature of the information involved in order to protect your information from unauthorized access, use, destruction, alteration, or disclosure.

If you are concerned about these services, we recommend that you review the privacy policies on these third-party websites to better understand how these Service Providers handle your information.

 

How We Protect Your Information and Security

The security of your personal information is our top priority. Eli’s Cheesecake has implemented all commercially reasonable information security measures in its effort to prevent the unauthorized access, use, destruction, alteration, or disclosure of any Information under our control. Our Information security systems apply to people, processes, and information technology systems on a risk management basis designed to protect the information you entrust to us. We follow commercially reasonable networking, server, database, and procedural mechanisms to safeguard the integrity and privacy of your data, including, but not limited to, Secure Socket Layers (SSL), which encrypts your credit card number, name, and address so only we are able to decode this information. It is an unfortunate fact that no transmission over the Internet or electronic storage is 100% secure. Therefore, Eli’s cannot guarantee the absolute security of any information you transmit to or from our Site, and you do so at your own risk.

 

Opting-out of Marketing Communications

If you are currently receiving communications from us and wish to opt out, please click “unsubscribe” from the bottom of any of our emails or log into your Eli’s account and change your account preferences. If you opt out of marketing-related communications, you may continue to receive service-related and other non-marketing communications from us. If you have any issues, please contact us at customerservice@elicheesecake.com.

 

Links to Third-Party Content

The Site may contain embedded content or links that may redirect you to third-party websites or applications over which we have no control. Eli’s is not responsible for the privacy practices or content of any websites that are not owned or controlled by The Eli’s Cheesecake Company, including those to which this Site may link, or which may link to this Site. The inclusion of hyperlinks to third-party websites on this Site does not imply Eli’s support or endorsement of their content, privacy practices, or owners. You should review the applicable terms and policies, including privacy and data gathering practices, of any third-party website to which you navigate from our Site. You access linked websites at your own risk.

 

Privacy Policy Changes and Updates

Eli’s may update or modify this Privacy Policy at any time and for any reason, so please review it frequently and before using the Site. Any changes that we make will take effect immediately upon posting to this page, and your continued access or use of the Site following any such modification or update shall signify your acceptance of and agreement to be bound by the revised Privacy Policy. We will notify you of any changes to this Privacy Policy by updating the “Last updated” date at the top of these Terms of Use.

 

 

FOR CALIFORNIA RESIDENTS ONLY

If you are a California resident, your rights under the California Consumer Privacy Act (“CCPA Rights”) entitle you to access from us and to request that we delete any personal information about you that we have collected, used, disclosed, and sold in the manner described in this Privacy Policy during the past 12 months.

As provided in this Privacy Policy, Eli’s does not sell personal information and only discloses to our trusted Service Providers the relevant data that is necessary for them to perform the business services they provide for us. (Please review this Privacy Policy for a detailed explanation of the nature of information we collect, the manner of collection, and how Eli’s uses, discloses, and protects this personal information.)

There are three easy ways for California residents to submit CCPA Rights requests Eli’s to exercise your CCPA Rights and request a copy of your personal information or request that we delete this information from our database:

By email to customerservice@elicheesecake.com

By mail to Eli’s Cheesecake Attn: Customer Service; 6701 West Forest Preserve Drive Chicago, IL 60634

Or by calling us toll free at (800) 999-8300, Monday-Friday, 8:30am-4:00pm CST

When submitting a CCPA Rights request you must provide to us least three of the following pieces of information to verify your request: Your name, telephone number, e-mail address, mailing address, and last transaction amount. We will match this information to the information on our systems. For an online CCPA Rights request to delete, we will also send you a second verification to confirm that you would like your information deleted. To designate an authorized agent to act on your behalf, you must provide the authorized agent with your written permission to do so, which your authorized agent must submit to us at the time they place your CCPA Rights request on your behalf

Upon receipt of your verifiable request for information and/or request for deletion, we will, within 45 days of your request, disclose and deliver to you and/or delete your personal information from our files and direct any Service Providers to delete your personal information from their files. If necessary, we may extend this time period once by an additional 45 days, and will provide you with notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding our receipt of the verifiable request.

We will comply with your request to delete your personal information unless we require this information in order to Complete an existing transaction with you, provide goods or services that you have requested, and/or perform an existing contract between you and us.

We may not delete all of your personal information if one of the following exceptions applies:

  • Transactional: to complete a transaction for which the personal information was collected, provide a good or service requested by you, or perform a contract we have with you;
  • Security: to detect data security incidents;
  • Error Correction: to debug or repair any errors;
  • Legal: to protect against fraud or illegal activity or to comply with applicable law or a legal obligation, or exercise rights under the law, such as the right to free speech; or
  • Internal Use: to use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information (i.e. to improve our services).

Finally, rest assured that Eli’s will not discriminate against you for exercising any of your CCPA Rights. You will not be denied goods or services, charged a different price, or provided with lesser quality of goods or services if you exercise any of your CCPA Rights.

 

Children’s Online Privacy Protection

Eli’s does not knowingly collect or solicit information from any person under the age of 13 or allow such persons to use the Site. If you are the parent or guardian of a child whom you believe has provided information to us without your consent, please contact us at customerservice@elicheesecake.com to have any such data removed.

 

How To Reach Us

If you have questions or suggestions about our Privacy Policy, please submit them to customerservice@elicheesecake.com

or you may write to us at:

The Eli’s Cheesecake Company

Attn: Customer Service

6701 West Forest Preserve Drive

Chicago, IL 60634

 

 

 

© 2021 The Eli’s Cheesecake Company. All Rights Reserved.